ELYON CLEANING SERVICE

Privacy Policy

Last Updated: June 16, 2026
How we collect, use, protect, and handle customer information, including SMS/text message consent.

Privacy Policy for Elyon Cleaning Service

Last Updated: June 16, 2026

ELYON CLEANING SERVICE LLC, doing business as Elyon Cleaning Service and/or Elyon Cleaning Services (“Elyon,” “Company,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request a quote, contact us, schedule a cleaning service, or communicate with our team.

By using our website, submitting information, requesting a quote, or communicating with us, you agree to the practices described in this Privacy Policy.

Important: This Privacy Policy is intended to clearly explain how Elyon Cleaning Service handles customer information, including website form submissions, quote requests, service communications, email, phone calls, and SMS/text message communications.

1. Company Information

Legal Business Name: ELYON CLEANING SERVICE LLC
Brand/DBA: Elyon Cleaning Service / Elyon Cleaning Services
Website: https://elyoncleaningservice.com
Phone: (843) 532-9751
Email: contact@elyoncleaningservice.com
Business Address: 1093 Stoney Falls Blvd, Myrtle Beach, SC 29579
Primary Service Area: Myrtle Beach, SC and surrounding areas.

2. Information We Collect

We may collect information that you provide directly to us, information related to your cleaning request, and information collected automatically through our website.

Information you may provide includes:

  • Name
  • Phone number
  • Email address
  • Service address, city, ZIP code, or service area
  • Cleaning service type requested
  • Home size, number of bedrooms/bathrooms, property details, or special instructions
  • Scheduling preferences
  • Photos, notes, messages, or other details you choose to send
  • Payment-related information, when applicable
  • Reviews, feedback, testimonials, or service-related communications

Information collected automatically may include:

  • IP address
  • Browser type and device information
  • Pages visited
  • Date and time of visits
  • Referral source
  • Website interactions, form events, and conversion data
  • Cookie, pixel, analytics, or similar tracking data

3. How We Use Your Information

We may use your information to:

  • Respond to quote requests and contact inquiries
  • Provide, schedule, confirm, and manage cleaning services
  • Communicate by phone, email, text message, or other approved methods
  • Send appointment confirmations, reminders, updates, invoices, and customer support messages
  • Understand your cleaning needs and prepare estimates
  • Improve our website, customer experience, and services
  • Process payments or coordinate billing when applicable
  • Request reviews or feedback after service
  • Maintain internal records, service history, and customer support notes
  • Measure marketing performance and website conversions
  • Comply with legal, regulatory, security, and operational requirements

4. SMS/Text Message Privacy

If you provide your phone number and choose to receive text messages, Elyon Cleaning Service may send SMS/text messages related to quote requests, appointment scheduling, confirmations, reminders, service updates, customer support, follow-up communication, and other service-related messages.

Message frequency may vary. Message and data rates may apply. You can opt out of SMS/text messages at any time by replying STOP. You may request help by replying HELP or by contacting us at (843) 532-9751 or contact@elyoncleaningservice.com.

Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For more information about our SMS terms, please review our Terms & Conditions at https://elyoncleaningservice.com/terms-and-conditions/.

5. How We Share Information

We do not sell your personal information. We may share limited information only as needed to operate our business, provide services, communicate with you, process payments, improve our website, or comply with legal requirements.

We may share information with:

  • Employees, team members, cleaners, managers, or approved contractors who need the information to provide service
  • Customer relationship management, scheduling, phone, email, or SMS service providers
  • Website hosting, security, analytics, and technical service providers
  • Payment processors or invoicing tools, when applicable
  • Advertising and analytics platforms used to measure website and campaign performance
  • Legal, regulatory, or governmental authorities when required by law
  • Professional advisors, such as accountants, attorneys, or business consultants, when reasonably necessary

Service providers are expected to use information only for the purpose of providing services to Elyon Cleaning Service or as otherwise permitted by law.

6. No Sale or Marketing Sharing of SMS Opt-In Data

We do not sell, rent, trade, or share SMS opt-in consent, mobile phone numbers, or text messaging originator opt-in data with third parties or affiliates for marketing or promotional purposes.

This restriction applies even if other information may be shared with service providers as needed to support business operations, such as customer service, appointment scheduling, website hosting, CRM management, or communication delivery.

7. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to understand website usage, improve performance, remember preferences, measure conversions, and support marketing campaigns.

These tools may include platforms such as Google, Meta/Facebook, website analytics tools, CRM tracking tools, or other advertising and measurement services. These platforms may collect information according to their own privacy policies and settings.

You can usually control cookies through your browser settings. Disabling cookies may affect some website features or tracking accuracy.

8. Payment Information

If payment is collected online or through a third-party payment processor, payment information may be handled by that payment processor. Elyon Cleaning Service does not intentionally store full credit card numbers on our website unless specifically disclosed and protected through an approved payment system.

9. Photos, Videos, and Service Documentation

We may receive, request, or create photos, videos, notes, or other service documentation for purposes such as estimating, scheduling, documenting property condition, quality control, customer support, service follow-up, or marketing with appropriate permission.

We do not intentionally publish private personal information in public marketing materials without permission.

10. Data Retention

We retain information for as long as reasonably necessary to provide services, manage customer relationships, maintain business records, resolve disputes, comply with legal obligations, support accounting records, and improve our operations.

Retention periods may vary depending on the type of information, the purpose for collection, legal requirements, and business needs.

11. Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, internet transmission, email, phone system, text message system, or storage method can be guaranteed to be 100% secure.

Please avoid sending sensitive personal information through unsecured channels unless necessary and requested through an appropriate method.

12. Your Choices

You may contact us to request updates, corrections, or deletion of certain information, subject to legal, operational, and recordkeeping requirements.

You may opt out of SMS/text messages by replying STOP. You may request SMS help by replying HELP. You may also contact us directly at (843) 532-9751 or contact@elyoncleaningservice.com.

You may unsubscribe from promotional email communications by using the unsubscribe link when available or by contacting us.

13. Third-Party Websites

Our website may link to third-party websites, platforms, review sites, payment tools, social media pages, or other services. We are not responsible for the privacy practices, content, policies, or security of third-party websites or platforms.

14. Children’s Privacy

Our website and services are intended for adults requesting or managing cleaning services. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information through our website, please contact us so we can take reasonable steps to remove it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

ELYON CLEANING SERVICE LLC
DBA: Elyon Cleaning Service / Elyon Cleaning Services
Website: https://elyoncleaningservice.com
Phone: (843) 532-9751
Email: contact@elyoncleaningservice.com
Business Address: 1093 Stoney Falls Blvd, Myrtle Beach, SC 29579

Elyon Cleaning Service

Professional residential cleaning services in Myrtle Beach, SC and surrounding areas.